Hebridean Housing Partnership say they "are really pleased to announce that on 23 January 2018 we were awarded “Committed to Excellence Assessment – 2 star” accreditation from Quality Scotland."
Committed to Excellence is recognised by the European Foundation for Quality Management (EFQM) and HHP achieved the first level of recognition on the Excellence path – Committed to Excellence Project Validation - in December 2015.
"Since then, we have continued to work hard to develop and improve our approach to the service we offer our tenants and partner organisations.
"This was recognised, once again, following a validation exercise on Thursday, 18 January 2018, during which two Quality Scotland assessors interviewed staff and reviewed evidence from the following business areas to determine whether or not we were ready to be awarded the next level of recognition:
Strategy & Business Results
"We are serious about continuous improvement and dedicated to the pursuit of Excellence in all that we do, and we hope this demonstrates our commitment to tenants, service users, staff and the wider community that we want to be the best organisation we can be."
Following the visit Quality Scotland said “Staff are very open and honest about what they see as their strengths and their areas for improvement. This is refreshing to see and is a sign of a mature organisation that wants to improve.”
Dena Macleod, HHP’s Chief Executive said “The Board and staff are committed to delivering the best service we can to all our customers. Feedback we receive from our customers helps us to keep improving the service. It is great to see our commitment being validated by Quality Scotland.”